After carefully considering multiple different document scanning services and document management solutions on the market, IKHANA selected ICM for several reasons: The flexibility of the ViewCenter solution, ICM’s significant experience in handling FAA-certified documents, willingness of ICM’s staff to work on-site to set up the document scanning process, training for IKHANA’s employees on best practices for document scanning and organization, and ability to work closely with the executive team to ensure that document management and workflow processes would map to the company’s growing needs.
IKHANA staff dedicated 40-50 hours/week to the scanning process. The ViewCenter document management system is easily customizable, so it was flexible enough to accommodate several shifts in IKHANA’s organization and filing practices as the staff went through backfiles and recognized additional needs. The team used ViewCenter to organize their data into different collections and perform Optical Character Recognition (OCR) on all of the documents.