Our Solutions

One of the best vendor experiences I’ve ever had. [Viewcenter] is easy to use, even for our more technically challenged users. Its interface is simple and clean, while not losing any functionality. The team at ICM has been wonderful to work with.

Jeni Sellers
IT Operations Manager, Galen Medical Group
ICM’s Project Management team really took the time to understand the routing needs, approval authority, and customization specific to our business model. APCenter is an amazing tool that has added so much visibility and processing efficiency

Ryan Pio Roda
Corporate Controller, Crimson Wine Group
The ICM ViewCenter saves time and expedites the invoicing process that in turn helps keep cash flowing in for accounts receivable.

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Carl Shultz
Vice President of Finance, Marana Aerospace Solutions
AGIA has been using ViewCenter for several years and is pleased with all aspects. As an alternative to viewing hardcopy documents, AGIA utilizes ViewCenter to reference stored images. Operations management has been very pleased with the system for several reasons:

Associates have an easy time navigating the system.

The clarity of images is excellent.

Specific images can be accessed through multiple search functions (i.e., name, birthday, address, etc.)

ViewCenter offers a valuable word search feature that enables image access that is essential for AGIA’s business (i.e., documents for individual physicians or key dates).

By having our own administration rights AGIA can add new associates onto ViewCenter without costly delays of coordination with ICM.

When associates identify problems such as a sticky note covering key information on a scanned image, ICM has been responsive in providing a timely re-scan.
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John Toland
Claim Services Manager, AGIA Affinity Services
SRP Records and Information Services and ICM Document Solutions have partnered on a number of projects over the last several years. ICM has been a trusted business partner for SRP. In January 2016 SRP and ICM partnered again for the Project Administration Building (PAB) Betterments Facilities multi-year project; slated through April 2018. The overall effort of reducing and converting business critical paper documents into a digital format promotes good information management and protects our records in a common repository. ICM staff works closely with our staff, applications and systems to support efficient and high-quality document scanning and conversion. SRP appreciates the strong work ethic and scanning mastery of ICM staff that are producing great results and participating in a true legacy project at SRP!

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Steve Westwood
Records and Information Services Manager, Salt River Project (SRP)
The Arizona Department of Insurance, the Arizona state government agency that oversees the insurance industry in Arizona, has implemented several electronic records management projects, including the imaging and indexing of over 200,000 license application files and over 30,000 officer/member/director biographical documents.

USING VIEWCENTER IS VERY EASY. An authorized user can very easily locate records using search fields that are configurable by an administrator. Our Insurance Licensing Section is no longer spend time pulling and re-filing paper documents in large filing systems.

CREATING VIEWCENTER “COLLECTIONS” IS EASY. A trained and authorized “super user” can create and configure record collections, determine fields of information used to index and search those records, and can assign/change/revoke authority to other users to access the information and documents. No programming/coding is required.

VIEWCENTER IS POWERFUL. A collection can be configured to allow a user to locate a group of documents and export them to a ZIP file. ICM Document Solutions, the ViewCenter creator, can also establish methods to import data into ViewCenter to minimize record indexing effort and cost. ICM has established an online secure (end-to-end-encrypted) portal by which some of our customers can upload, index and submit files to us, thereby preventing our customers from having to submit paper documents and CD-ROMs containing data, and preventing us from having to store paper or to pay to have paper documents imaged and indexed.

VIEWCENTER MINIMIZED OUR RECORDS MANAGEMENT RISKS. We are now able to access records from just about anywhere, using a web browser and Internet access, which means that the viability and access to our essential records are no longer threatened by the possibility that our building may be damaged or inaccessible.

VIEWCENTER REDUCED OUR NEED FOR SPACE TO STORE RECORDS. Arizona government agencies can obtain permission from Arizona State Library, Archives and Public Records (ASLAPR) to have electronic records serve as originals, meaning that once records are imaged and indexed in accordance with ASLAPR standards, the paper version can be destroyed and the electronic version serves as the official original document.

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Scott Greenberg
Assistant Director, Arizona Department of Insurance
Over the past six years the Industrial Commission of Arizona (ICA) has been using ICM’s Enterprise Content Management Technology Suite, ViewCenter, for business critical documentation. ViewCenter is currently integrated with our line of business Claims System and provides the ICA with robust document management capabilities while being easy to use and administer.

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Michael Hempel
Chief Information Officer, The Industrial Commission of Arizona
ViewCenter is one of the best tools I have ever used! I was looking for a solution that would allow me to easily scan and store numerous documents and make them readily available to my customers without having to manually index each document. . . . Not only are my documents now digitized, no one had to manually index them, the OCR function works great and continues to improve the more you use it. . . . If the quality of the product were not enough, the level of customer and technical service I receive is outstanding!

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Robert Schalhoub
IT Professional
We hired ICM Document Solutions to help us get a handle on our historical documents and establish new document management practices that will enable us to drive a more efficient future for our business.

Jerry McKechnie
Quality Manager, Tram-Tek Inc
The ViewCenter system has transformed our business and enabled us to serve both our global staff and our customers much faster and more efficiently.

Andrea Zublin
Administrator, Ikhana Group
Our use of the ICM solution has helped us reduce our backlog of paper records and increased efficiency in document retrieval. Additionally, the ICM solution helps Hawker towards its goal of a 30% reduction in its carbon footprint.

Jim Meszaros
Quality Manager, Hawker Pacific Aerospace
ICM has been a long-time aerospace document scanning specialist for UTC’s Phoenix AZ facility. More than 7 million pages of documents have been scanned for UTC over a 15-year period. As such, UTC’s management asked ICM for assistance with digital storage of its traveler packets.

Accounts Payable Department
UTC Aerospace Systems
It has been a joy working with you on this project, and we constantly speak highly of the work you did for us.
Everything is looking very good and our reintegration of the image files into our system is going virtually flawless.

Dana P. Hlavac
JD CPM Deputy County Manager, Mohave County
With electronic document scans we don’t worry about misfiles anymore. Retrieval is easy and quick. Plus it’s much easier for the public to access documents, which reduces the need for clerk-provided assistance.

Virlynn Tinnell
Clerk of the Court, Mohave County
The college chose ICM ViewCenter for its replacement solution. As a Web-based and open architecture document management software, ViewCenter has proven to be secure, flexible, easy to use, reliable, and scalable. Some features important to GCC were version control, and retention control, all of which ViewCenter handles with modular plug-ins chosen to suit each customer’s needs.

Isaiah Washington
IT Manager, Glendale Community College
ICM applied its experience and expertise to devise a solution for the Nogales Unified School District that digitized 100 years’ worth of paper records, and provided a tool that allows the district to retain, search, find, and retrieve records easily and efficiently.

John Utne
Director of Student Records, Nogales Unified School District

Our Solutions

Since 1988, ICM has developed its suite of software solutions to meet the specific needs of its customers. Our solutions have focused on improving productivity, reducing costs, enforcing compliance and securing data.