ICM’s past performance and track record of success over 29 years within the Government, Education, Aerospace, Manufacturing, Insurance, Financial and Engineering markets is unparalleled.
ICM views every customer as a long-term partner and every project as a joint effort. ICM’s definition of a successful project is one in which our customer’s internal goals are met. With a never ending commitment from management and staff, ICM consistently achieves high scores with customer satisfaction surveys and customer feedback.
Subject Matter Expertise
ICM has extensive experience in the digitization of government, education, and public safety documents. ICM engages its own production staff, CDIA Imaging Experts, and IT staff as needed to address the technical components of each project.
Confidentiality / Security
ICM is proudly one of very few document management companies with a Federally-secure production environment. Based on requirements, ICM has built our production facility to ensure the safekeeping of all customer documents and files while in process. We work within Department of Defense parameters and have experience processing Export Classified and ITAR-Restricted documents.
ICM has developed interface tools for automated indexing, reconciliation, and quality purposes. Other tools and systems are in place addressing file transfer processes, procedures, quality methodologies and indexing scripts.
ICM is a recognized leader in document scanning and imaging by clients, professional reports, and independent third-party entities.
Licenses and Certifications
ICM currently has all necessary licenses, certifications, insurance, and qualifications to support even the most demanding engagements.
Disaster Recovery Plan
ICM takes data security very seriously. Our customer’s source data as well as our own internal operations rely on the dependence and availability of our network. The ICM IT department uses the latest technology to make sure we are keeping up with challenges and requirements. ICM has ready access to customer backup and replicated data at ICM Corporate and our co-location facility.
ICM has a significant amount of hardware equipment, software systems and production management systems to meet any document scanning project. This equipment, combined with a staff of 140+ over three work-shifts ensures ICM has the capacity to support virtually any volume.
Control and Storage of Records