Top 10 Reasons to Choose ICM for Document Scanning

top 10 reasons choose icm

Experience

ICM’s past performance and track record of success over 29 years within the Government, Education, Aerospace, Manufacturing, Insurance, Financial and Engineering markets is unparalleled.

top 10 reasons choose icm

Customer Service

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ICM views every customer as a long-term partner and every project as a joint effort. ICM’s definition of a successful project is one in which our customer’s internal goals are met. With a never ending commitment from management and staff, ICM consistently achieves high scores with customer satisfaction surveys and customer feedback.

top 10 reasons choose icm

Subject Matter Expertise

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ICM has extensive experience in the digitization of government, education, and public safety documents. ICM engages its own production staff, CDIA Imaging Experts, and IT staff as needed to address the technical components of each project.

top 10 reasons choose icm

Confidentiality / Security

ICM is proudly one of very few document management companies with a Federally-secure production environment. Based on requirements, ICM has built our production facility to ensure the safekeeping of all customer documents and files while in process. We work within Department of Defense parameters and have experience processing Export Classified and ITAR-Restricted documents.

top 10 reasons choose icm

Existing Tools

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ICM has developed interface tools for automated indexing, reconciliation, and quality purposes. Other tools and systems are in place addressing file transfer processes, procedures, quality methodologies and indexing scripts.

top 10 reasons choose icm

Industry Leader

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ICM is a recognized leader in document scanning and imaging by clients, professional reports, and independent third-party entities.

top 10 reasons choose icm

Licenses and Certifications

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ICM currently has all necessary licenses, certifications, insurance, and qualifications to support even the most demanding engagements.

top 10 reasons choose icm

Disaster Recovery Plan

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ICM takes data security very seriously. Our customer’s source data as well as our own internal operations rely on the dependence and availability of our network. The ICM IT department uses the latest technology to make sure we are keeping up with challenges and requirements. ICM has ready access to customer backup and replicated data at ICM Corporate and our co-location facility.

top 10 reasons choose icm

Production Capacity

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ICM has a significant amount of hardware equipment, software systems and production management systems to meet any document scanning project. This equipment, combined with a staff of 140+ over three work-shifts ensures ICM has the capacity to support virtually any volume.

top 10 reasons choose icm

Control and Storage of Records

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ICM safeguards customer documents in a secure, HIPAA-compliant facility featuring a card-key badge system, picture-ID badges, 24-hour video-surveillance, and compartmentalized access to restricted areas. ICM has developed a documented process and a Tracking Software System to manage both paper documents and electronic images, from initial receipt through delivery of original documents and files.

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