Document Management for Aerospace

From Our Clients

  • AGIA has been using ViewCenter for several years and is pleased with all aspects. As an alternative to viewing hardcopy documents, AGIA utilizes ViewCenter to reference stored images. Operations management has been very pleased with the system for several reasons:

    1. Associates have an easy time navigating the system.
    2. The clarity of images is excellent.
    3. Specific images can be accessed through multiple search functions (i.e., name, birthday, address, etc.)
    4. ViewCenter offers a valuable word search feature that enables image access that is essential for AGIA’s business (i.e., documents for individual physicians or key dates).
    5. By having our own administration rights AGIA can add new associates onto ViewCenter without costly delays of coordination with ICM.
    6. When associates identify problems such as a sticky note covering key information on a scanned image, ICM has been responsive in providing a timely re-scan.
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    John Toland
    John Toland
    Claim Services Manager, AGIA Affinity Services
  • SRP Records and Information Services and ICM Document Solutions have partnered on a number of projects over the last several years. ICM has been a trusted business partner for SRP. In January 2016 SRP and ICM partnered again for the Project Administration Building (PAB) Betterments Facilities multi-year project; slated through April 2018. The overall effort of reducing and converting business critical paper documents into a digital format promotes good information management and protects our records in a common repository. ICM staff works closely with our staff, applications and systems to support efficient and high-quality document scanning and conversion. SRP appreciates the strong work ethic and scanning mastery of ICM staff that are producing great results and participating in a true legacy project at SRP!

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    Steve Westwood
    Records and Information Services Manager, Salt River Project (SRP)
  • The Arizona Department of Insurance, the Arizona state government agency that oversees the insurance industry in Arizona, has implemented several electronic records management projects, including the imaging and indexing of over 200,000 license application files and over 30,000 officer/member/director biographical documents.

    USING VIEWCENTER IS VERY EASY. An authorized user can very easily locate records using search fields that are configurable by an administrator. Our Insurance Licensing Section is no longer spend time pulling and re-filing paper documents in large filing systems.

    CREATING VIEWCENTER “COLLECTIONS” IS EASY. A trained and authorized “super user” can create and configure record collections, determine fields of information used to index and search those records, and can assign/change/revoke authority to other users to access the information and documents. No programming/coding is required.

    VIEWCENTER IS POWERFUL. A collection can be configured to allow a user to locate a group of documents and export them to a ZIP file. ICM Document Solutions, the ViewCenter creator, can also establish methods to import data into ViewCenter to minimize record indexing effort and cost. ICM has established an online secure (end-to-end-encrypted) portal by which some of our customers can upload, index and submit files to us, thereby preventing our customers from having to submit paper documents and CD-ROMs containing data, and preventing us from having to store paper or to pay to have paper documents imaged and indexed.

    VIEWCENTER MINIMIZED OUR RECORDS MANAGEMENT RISKS. We are now able to access records from just about anywhere, using a web browser and Internet access, which means that the viability and access to our essential records are no longer threatened by the possibility that our building may be damaged or inaccessible.

    VIEWCENTER REDUCED OUR NEED FOR SPACE TO STORE RECORDS. Arizona government agencies can obtain permission from Arizona State Library, Archives and Public Records (ASLAPR) to have electronic records serve as originals, meaning that once records are imaged and indexed in accordance with ASLAPR standards, the paper version can be destroyed and the electronic version serves as the official original document.

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    Scott Greenberg
    Assistant Director, Arizona Department of Insurance
  • Over the past six years the Industrial Commission of Arizona (ICA) has been using ICM’s Enterprise Content Management Technology Suite, ViewCenter, for business critical documentation. ViewCenter is currently integrated with our line of business Claims System and provides the ICA with robust document management capabilities while being easy to use and administer.

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    Michael Hempel
    Chief Information Officer, The Industrial Commission of Arizona
  • ViewCenter is one of the best tools I have ever used! I was looking for a solution that would allow me to easily scan and store numerous documents and make them readily available to my customers without having to manually index each document. . . . Not only are my documents now digitized, no one had to manually index them, the OCR function works great and continues to improve the more you use it. . . . If the quality of the product were not enough, the level of customer and technical service I receive is outstanding!

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    Robert Schalhoub
    IT Professional
  • We hired ICM Document Solutions to help us get a handle on our historical documents and establish new document management practices that will enable us to drive a more efficient future for our business.

    Jerry McKechnie
    Quality Manager, Tram-Tek Inc
  • The ViewCenter system has transformed our business and enabled us to serve both our global staff and our customers much faster and more efficiently.

    Andrea Zublin
    Administrator, Ikhana Group
  • Our use of the ICM solution has helped us reduce our backlog of paper records and increased efficiency in document retrieval. Additionally, the ICM solution helps Hawker towards its goal of a 30% reduction in its carbon footprint.

    Hawker Pacific
    Jim Meszaros
    Quality Manager, Hawker Pacific Aerospace
  • The ICM ViewCenter saves time and expedites the invoicing process that in turn helps keep cash flowing in for accounts receivable.

    Carl Shultz
    Vice President of Finance, Marana Aerospace Solutions
  • ICM has been a long-time aerospace document scanning specialist for UTC’s Phoenix AZ facility. More than 7 million pages of documents have been scanned for UTC over a 15-year period. As such, UTC’s management asked ICM for assistance with digital storage of its traveler packets.

    Accounts Payable Department
    UTC Aerospace Systems
  • It has been a joy working with you on this project, and we constantly speak highly of the work you did for us.
    Everything is looking very good and our reintegration of the image files into our system is going virtually flawless.

    Seal of Mohave Logo
    Dana P. Hlavac
    JD CPM Deputy County Manager, Mohave County
  • With electronic document scans we don’t worry about misfiles anymore. Retrieval is easy and quick. Plus it’s much easier for the public to access documents, which reduces the need for clerk-provided assistance.

    Seal of Mohave Logo
    Virlynn Tinnell
    Clerk of the Court, Mohave County

MRO Aviation Document Digitization and Management

At ICM, we know that MRO aviation (maintenance, repair, and overhaul) processes represent the majority of aircraft downtime. We also understand that documentation and engineering records are cornerstones of MRO, yet managing records can be overwhelming and costly.

ICM has helped MRO aviation companies such as Marana Aerospace Solutions (formerly Evergreen) become more efficient and improve cash flow by providing a complete document and content management solution.

  • Turn-key quality records management
  • Technology-enabled centralized back-office capturing to address paper build-up at its core
  • Integrated hardware and software
  • Central electronic file repository for archiving, retrieval, and distribution
  • Full audit-trail and permissions control
  • Meet and exceed compliance requirements
  • Reduce cycle time

Consider everything you do with records: collecting, reproducing, reviewing, processing, filing, retrieving, storing, and archiving paper records, from one page to thousands. Storage alone can fill hangars, and imagine the nightmare of an audit, searching through pallets of paper. ICM has the answer to all of these problems in the form of an MRO total and complete solution — A multi-tiered bundle of industry-tailored document digitizing products and services, and software to control and manage documents and their content.

The Benefits of ICM’s MRO Aviation Solution

  • Reduce the routing of uncontrolled maintenance records throughout the business.
  • Eliminate documentation loss and associated costs.
  • Improve customer satisfaction by easily and quickly retrieving and sharing requested documents and information.
  • Manage large volume of information from external resources, internal departments, and across multiple locations in one centralized location.
  • Control document sharing, retrieval, and retention through efficient, consistent and repeatable processes, which complies with civil aviation regulators like the FAA.
  • Meet FAA audit and security compliance requirements for controlled documentation.
  • Automate the work order process in order to speed transaction processing and reduce cycle time, while improving quality and document control.
  • Reduce acquisition and printing costs of maintenance records and manuals.
  • Provide electronic maintenance records securely to foreign countries for review and accepted airworthiness determination.
  • Eliminate inconsistent and disjoined data in multiple silos.
  • Measure improvements in your processes dynamically and in real time.
  • Improve efficiency in managing paper-based tracking and status.
  • Keep accurate technical data associated with aircraft maintenance activities and tasks.

Customers Enjoying Our MRO Aviation Solution

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Contact us today to learn more about our MRO Aviation Solution

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